Yakima Auto Repair

I have multiple cars and they get worked on exclusively at Westside Car Care. For instance, I have a Subaru Outback with over 200k miles and they have done an outstanding job of not just keeping it running, but running great! This is my daily driver as well as the car we take to Portland and Seattle. I do this with peace of mind knowing that it will get us there and back safely and wont break down on the pass. The front staff are exceptional!!! They make sure I am informed at every step of the way. They take the time to explain what the techs found on inspections and what is recommended (by them or if recommend maintenance from the vendor). If further explanation is needed, the Techs or the owner has stopped what they are doing, come up front, and helped explain. Even have had them pop the hood and show me exactly what they are talking about. They let me know if it a fix is needed urgently or if it something that can wait. They take the time to know that I have a family and know that I would rather not risk getting stranded or worse. They help make these decisions as if it were their car needing the repairs or hauling their families around. I have always been treated well here. A big THANK YOU for the service and staff at Westside Car Care.

The only reason this place gets a 1 star, its because of Julisa and Teresa, They were both courteous and provided great customer service and communication overall was great. But Other than that, this place is a complete disappointment, I initially gave them a try due to their good reviews and overall ratings given by the general public, but i came to realize that i made a HUGE mistake and REGRET coming across this place. As a local business owner, a community leader and a war veteran, I take pride in work ethic, integrity and honor we provide to the people and citizens of our community. I am ashamed that these people provide such service. I initially went there to fix a Coolant Leak, i was charged for the diagnostic and agree to take care of the issue, as my total came around $904 (Parts and Labor) + Oil Change after they had initially said it was 2 hoses, they later said it was only 1 and 1 "coolant temperature control sensor" which is understandable, could have happen to anyone. After, they had done the work, they notified me that the engine light came on, which was a bit odd, since it never appeared on my dashboard, at first i was a bit confused and didn't really understood the reason behind it, so i went ahead and got it check ($140) just for them to tell me the issue, I was a bit frustrated as i wasn't expecting this additional fee, but since the vehicle was there already, id figure might as well, let them check it and see what the results are... after a few days, they finally called me on Monday, given me the results of the diagnostic. Long story short, They quoted me $7900, saying it was a misfire due to a head gasket failure. And most likely it was gonna be a "Cracked cylinder head" and a week-long job, As you can imagine, i wasn't expecting that whatsoever. Of course i decided not to move forward and drove my vehicle home. After doing some research myself and making a few phone calls, I've took my vehicle to another shop to get a 2nd opinion. (Will keep it professional and won't mention any names) 1 hour later, they told me it was the "Spark Plugs" and Fuel Injectors. payed $483. for both parts and labor. I felt and incredible relief but at the same time i felt upset, ashamed and dishonored that a local "family own" shop will try to do such thing. I understand a profit must be made (I'm myself am a business man) but this, by far is a complete abuse, we are not talking a couple hundred dollars, we are talking numerous THOUSANDS of dollars, I feel as this needs to be out so people can be aware of the situation, i wouldn't want anyone to have to go thru such a horrible experience as i did. It is inhumane, unfair and unfortunate to have people like these try to take advantage of our community needs.

The only place I trust my Camaro. Brad and his team are true to their word and will do the best work they can to help you!

I highly recommend West Side Car Care. They take the time to give your vehicle a complete inspection so you have an idea of not just things to fix now, but what will need attention in the near future.

I was on my way to Eastern Oregon for an Elk hunting trip from Seattle WA when I hit the pass in my 2012 GMC Diesel Pickup. I was loaded down with hunting equipment and my quad. My truck sent out a signal that it was limiting my speed to 30 miles an hour because of a bad fuel filter. I had no notice of this at all. I limped my way into Yakima and followed directions on my GPS to Westside Car Care based on Yelp. I was not disappointed. Although I arrived on a very busy day and did not have an appointment Theresa/Service Writer called the owner Brad Witters and told him my situation. Brad came to the rescue, He had me on the road the same day and took the time to make sure everything was in tip top shape. This is a family owned business and they sure made me, a stranger feel like family. By the time I was out of there I had shared photos of my family and they of theirs. I would recommend this shop to anyone and everyone. If the story ended there I'm sure you would be happy to visit them but it doesn't. I was on my hunting trip and my phone rings. It's Westside Car Care checking up on me. Making sure my truck is working and no problems. I then returned home to find a thank you in my mailbox! Service like this is unheard of folks.... Westside Car Care you are rock stars! From the staff like Theresa/Service Writer to the Owners like Brad I couldn't be happier with the whole experience. A Huge thank you!! Sincerely, Chris Smith

Worked very well with us on our car issues and handed everything in a very polite and professional manner!

The ladies at the front desk are polite, sincere, and make you feel welcome in the shop. They also help you in learning a thing or two about your vehicle and give you updates as to the status of your vehicle. The technicians also do quality work. Overall, if you're looking for good work for a good price along with excellent customer service, this is the place to do so! Also, their mechanics are all ASE Certified. There are good local businesses, but these guys are among the best in the valley! They did great work on my truck and got me on the road in no time.

This shop has gone above and beyond for me. I brought in my European transmission that was grinding in first and second. The owner Brad, took the transmission apart, and rebuilt it with new parts quickly and inexpensively. When I gor the transmission back, I put it into my car and it wasn't working right. When I took my car back into Brad, he pulled the transmission down and apart again. And fixed the problem for me free of charge. I was updated on the progress of my car and it's problems. Brad has done an amazing job, and my transmission is working perfectly. I would recommend anyone to go by Westside Car Care with their vehicle. The service was above and beyond, and everything was done wonderfully. Thank you Westside Car Care!

Took my car in to get the A/C fixed. They came back 1.5 hours later to tell me they didn't fix my A/C and wanted to charge me $500 to get everything fixed. Everywhere else wanted to charge me no more than $200 for the exact same thing.. They're a total rip off.

I Went to Westside Car Care for the first time about a month ago with my old 1998 Mercury mystique. I should of just taken it there in the first place instead me trying to save money I ended up finding a guy on Craigslist that didn't know what the actual problem was. I ended up spending about 800 dollars and my car still wasn't fixed. So I had it towed to Westside Car Care and they told me my engine was bad which stunk but also I was glad to finally know the problem. So I bought another car after that a 2005 Chevy Malibu and the check engine light came on. I took it in and they said it was the Catlyitic convertor and oxygen sensor. They told me the problem right away and also recommend a few other things that needed to be fixed. The Staff is Friendly and will give you a ride home if you need it the Mechanics are all ASE certified and they fixed my converter, oxygen sensor, and gave me a tune up all in the same day. Best Shop around and would recommend to Anyone. ( Also they have a great Financing plan with a great Warranty would ask them about it if someone who doesn't have the NAPA Easy pay credit card goes to them and is reading this)